Soap supply, Organic soap and Organic Soap UK are trading name of organic soap limited. Based in the UK
As soap making often involves corrosive chemicals and hot oils and liquids only purchase our products if you are 18 years or older.
Postage and delivery times
We aim to send all orders within 1 working day.
However we are small business and during the summer months will often be working at events and festivals over the weekends meaning we may occassionally be out of the office and unable to send orders between Friday and Monday.
We will always endevour to dispatch paid orders as soon as possible.
Returns and cancellation
If you wish to cancel an order please let us know as soon as possible using the contact form.
If your order has already been sent or you wish to return an order for any reason let us know within 14 working days. We will provide a return address (this can also be found on the original packaging) and your order will be refunded as soon as it is returned to us.
We take customer privacy very seriously and keep only the minimal records necessary for tax purposes and to deliver our service to you.
We will not share your information to any third parties.
Cookies and Internet privacy
1. Information we collect
Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
Information provided to us when you communicate with us for any reason.
The only time cookies are used on our site is during use of the shopping cart, in order to remember which items you have added until the order is cancelled or completed. This is necessary to ensure functionality.
3. Use of your information
4. Storing your personal data
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.